Communication is Key

Even with the help of a trusted Realtor®, disputes can occur in the buying or selling process. Most often, it comes down to a case of miscommunication. We suggest talking to your agent and/or principal broker first thing. An open conversation goes a long way towards resolving the matter and eliminating the need for further action.

If you feel that your agent failed to follow the Code of Ethics, we’re here to help. Below are the steps to complete our grievance process. You should make sure to file your dispute within 180 days from when the unethical conduct (or your knowledge of it) took place.

First, is your agent a Realtor with HGAR?

  • If yes, talk with your Realtor or the managing broker at the estate firm.
  • If a Realtor, but not a member of HGAR you can file a complaint with the association they are a member of.
  • If no, contact the New York Department of State, Division of Licensing

The next step is to file a complaint with the Hudson Gateway Association of REALTORS®.

  • Please note that the Hudson Gateway Association of REALTORS© can determine only whether the Code of Ethics has been violated, not whether your agent has broken the law or any real estate regulations. Only licensing authorities or the courts have the power to make decisions related to contracts and regulations.
  • To appropriately address your legal concerns, our staff may need to refer you to the New York Real Estate Commission or the Office of the Attorney General.

For more information, please visit the NAR website to learn about the Realtors’ Code of Ethics and Standards of Practice. You can also check out NAR's detailed description of the grievance process.

Questions and Disputes can be directed to, Brian Levine, Esq., HGAR, General Counsel & Professional Standards Administrator, brian.levine@hgar.com or mailed to HGAR, 1 Maple Avenue, 3rd Floor, White Plains, NY, 10605, Attn: Pro Standards Administrator