HGAR Members & Matrix Users: Important Update

Last week, OneKey MLS sent out multi-factor authentication emails to HGAR members. Unfortunately, there was an unexpected delay in processing these emails for some customers, leading to a less than satisfactory user experience. We appreciate your patience as we worked to resolve these issues.


If you haven't completed your multi-factor authentication yet and your link is expired, please use the enrollment link in the email titled “Action Required: Set up secure access to your new MLS experience,” which was sent from donotreply@onekeymls.com, to request a new link.

 

If you cannot locate the email or need assistance, please reach out to our success teams:

M-F, 9-5 at Support@HGAR.com 

M-F, 8:30-8 or S-S, 8:30-3: 833-753-0526 AnswerLink 

 

  • OneKey Subscribers, for regular updates on issues and answers to frequently asked questions, visit the OneKey News & Updates section on the OneKey dashboard. You can also find help in our searchable support center.
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