Support Contact Info

Matrix - MLS System Support

Phone: 888-825-5472

Live Chat

Mon-Fri: 8:30am to 8:00pm

Sat-Sun: 8:30am to 3:30pm

Phone: 844-209-0134
ADA Hotline-Available to Matrix customers who have hearing, visual, or other impairments. (8am to 8pm Monday - Friday)

Member Success Team

HGAR or OneKey™ MLS procedures, rules, membership, billing, or education inquiries.

Phone Support:

• 914-681-0833
• 845-294-7905

Email Support: Support@HGAR.com

Mon–Fri: 9:00 am to 5:00 pm

TechHelpline

General Tech Support - NOT for MLS System Support

Email: Support@TechHelpline.com
Chat: http://chat.techhelpline.com

Phone: 866-829-1440

Mon-Fri: 9:00 am to 8:00 pm

Sat: 9:00 am to 5:00 pm EST

Tech Help Flyer

Supra Lockbox & Key System/App

Technical or "How To" (Billing inquires go to Members Success Team)

Phone: 877-699-6787

Mon–Sun: 8:00 am to 10:00 pm

Homesnap - Mobile app

Email: support@homesnap.com

Phone: 866-855-2622

Mon–Fri: 9:00 am to 8:00 pm EST

Sat: 9:00 am to 7:00 pm EST

Sun: 10:00 am to 5:00 pm EST

Homesnap University

GoHGMLS - Mobile app

Phone: 888-825-5472

Mon–Fri: 8:30 am to 8:00 pm

Sat–Sun: 8:30 am to 3:30 pm

Phone: 844-209-0134
ADA Hotline-Available to Matrix customers who have hearing, visual, or other impairments. (8am to 8pm Monday - Friday)

ShowingTime

Email: support@showingtime.com

Live Chat:
http://support.showingtime.com/mls/live-chat

Phone: 800-379-0057

Mon–Fri: 9:00 am to 7:00 pm

Sat–Sun: 9:00 am to 6:00 pm

Instanet Solutions - Docs & Transactions

Phone: 888-825-5472

Mon–Fri: 8:30 am to 8:00 pm

Sat–Sun: 8:30 am to 3:30 pm

Phone: 844-209-0134
ADA Hotline-Available to Matrix customers who have hearing, visual, or other impairments. (8am to 8pm Monday - Friday)

NYSAR Legal Hotline

Phone: 518-436-9727

Mon–Fri: 9:00 am to 4:00 pm

Learning Library

HGAR Partner for Online Real Estate Education Courses

Web: http://learninglibrary.com/HGAR

Phone: 1-877-762-9322

Mon–Fri: 9:00 am – 9:00 pm EST

Sat–Sun: 9:00 am – 5:00 pm EST

Email: support@learninglibrary.com

Help: http://learninglibrary.com/HGAR/A/Home/Help

The CE Shop

HGAR Partner for Online Real Estate Education Courses

Web: hgar.leaponline.com

Phone: 888.827.0777

Mon–Fri: 7:00 am to 9:00 pm CST

Sat–Sun: 9:00 am to 6:00 pm CST

Email: support@TheCEShop.com

New York Department of State

Division of Licensing Services: eAccessNY

Phone: 518-474-4429

Mon–Fri: 8:30 am to 4:30 pm

Web: http://www.dos.ny.gov/licensing/eaccessny.html

News & Alerts

Find past Matrix News & Alerts HERE

Need an HGAR Letter in Good Standing? Email: lgs@hgar.com