Support Contact & Resource Info
Matrix - MLS System Support
Including: OneHome, Realist Tax and Instanet/TransactionDesk
Phone: 833-753-0526
Live Chat
Mon-Fri: 8:30am to 8:00pm
Sat-Sun: 8:30am to 3:30pm
Phone: 844-209-0134
ADA Hotline-Available to Matrix customers who have hearing, visual, or other impairments. (8am to 8pm Monday - Friday)
Member Success Team
HGAR or OneKey™ MLS procedures, rules, membership, billing, or education inquiries.
Phone Support:
• 914-681-0833
• 845-294-7905
Email Support: Support@HGAR.com
Mon–Fri: 9:00 am to 5:00 pm
MST team is on lunch break from 12-1pm daily
TechHelpline
General Tech Support - NOT for MLS System Support or Membership Questions
Email: Support@TechHelpline.com
Chat: chat.techhelpline.com
Phone: 866-829-1440
Mon-Fri: 9:00 am to 8:00 pm
Sat: 9:00 am to 5:00 pm EST
SentriLock Lockbox & Key System/App
Technical or "How To" (Billing inquires go to Members Success Team)
Support Phone: 513-618-5800
Support Email: support@sentrilock.com
General Support: https://www.sentrilock.com/support/
Training Videos: https://www.sentrilock.com/category/videos-podcasts/how-to-videos/
Homesnap - Mobile app
Email: support@homesnap.com
Phone: 866-855-2622
Mon–Fri: 9:00 am to 8:00 pm EST
Sat: 9:00 am to 7:00 pm EST
Sun: 10:00 am to 5:00 pm EST
MLS-Touch - Mobile app
Email: Support@MLS-Touch.com
End-User support: Mon-Friday 9:00 AM – 6:00 PM ET
Phone: 1-888-765-9223
ShowingTime
Email: support@showingtime.com
Live Chat:
http://support.showingtime.com/mls/live-chat
Phone: 800-379-0057
Mon–Fri: 9:00 am to 7:00 pm
Sat–Sun: 9:00 am to 6:00 pm
Instanet Solutions - Docs & Transactions
Phone: 833-753-0526
Mon–Fri: 8:30 am to 8:00 pm
Sat–Sun: 8:30 am to 3:30 pm
Phone: 844-209-0134
ADA Hotline-Available to Matrix customers who have hearing, visual, or other impairments. (8am to 8pm Monday - Friday)
RentSpree
RentSpree is an all-online platform to power your rental business. From Tenant Screening to Rent Payment, RentSpree provides powerful tools for every rental process step.
Support Email: support@rentspree.com
Support Phone: 323-515-7757
News & Alerts
Find past Matrix News & Alerts HERE
Remine Pro
Support Resources: https://support.remine.com/hc/en-us
Chat: https://support.remine.com/hc/en-us/articles/360033641831-How-To-Send-a-Chat-Message
Listtrac
Support Email: Support@Listtrac.com
Resource Info: https://www.listtrac.com/MS/index.html#!features/reporting.html
Flyer: https://www.onekeymlsny.com/wp-content/uploads/2020/02/ListTrac.pdf
Down Payment Resource (DPR)
HELP site: https://workforceresource.zendesk.com/hc/en-us
Email: info@DownPaymentResource.com
OneKey MLS Subscriber Resources/Help Center
Help Center site: https://www.onekeymlsny.com/products-services/helpcenter/
Learning Library
HGAR Partner for Online Real Estate Education Courses
Web: http://learninglibrary.com/HGAR/A/HOME
Phone: 1-877-762-9322
Mon–Fri: 9:00 am – 9:00 pm EST
Sat–Sun: 9:00 am – 5:00 pm EST
Email: support@learninglibrary.com
The CE Shop
HGAR Partner for Online Real Estate Education Courses
Web: hgar.leaponline.com
Phone: 888-827-0777
Mon–Fri: 7:00 am to 9:00 pm CST
Sat–Sun: 9:00 am to 6:00 pm CST
Email: support@TheCEShop.com
New York Department of State
Division of Licensing Services: eAccessNY
Phone: 518-474-4429
Mon–Fri: 8:30 am to 4:30 pm
- NY DOS eAccess log In Page: Manage your license/licensees
- NY DOS Broker Site: Reference info for Brokers
- NY DOS Agent Site: Reference info for Agents
- NY DOS Licensee/Brokerage Search: Search for Agents or Offices
NYSAR Legal Hotline
Phone: 518-436-9727
Mon–Fri: 9:00 am to 4:00 pm